Shipping & Returns

Shipping

We deliver our collections in two different ways:

Ombak Collection

  • Europe: The first container drop for Ombak chairs will land Fall 2025.

  • United States & Australia: The next container drops will sail 2026. Join the wait-list by emailing us at contact@sungaidesign.com.

  • Other Locations: If you are located outside the current container-drop regions (Europe, US, AU), you can still order Ombak chairs. Please contact us for a custom shipping quote at contact@sungaidesign.com.

  • How it ships: Ombak chairs are shipped via container-drop, arriving compact in a flat-pack form. They assemble in just 15 minutes and feel rock-solid once put together.

  • Why we ship this way: Shipping via container drop makes freight up to 75% cheaper than air freight and dramatically reduces CO₂ emissions, which is better for the planet.

Muara Collection + Kotak Collection + Tray Collection

  • Worldwide: These products ship worldwide.

  • How it ships: These items are shipped via standard parcel carriers from our Indonesia workshop.

  • Why we ship this way: These smaller items ship efficiently on their own, so no wait-list is needed.

What is a “container drop”?

Instead of sending single chairs one by one, we consolidate all Ombak orders bound for a region into one ocean container. When the container lands, local fulfillment partners handle final delivery. That lets us pass the bulk-freight savings on to you and cut transport emissions.


Returns & Damages

  • Made-to-order = final sale. Since each piece is crafted and packed specifically for you, we cannot accept change-of-mind returns or offer refunds once an order is placed.

  • Damage in transit? Inspect your delivery while the driver is present and note any visible damage on the waybill. Email clear photos to contact@sungaidesign.com within 24 hours and we’ll put things right ASAP.